Going the Extra Mile – Quality, Innovation, Sustainability and Responsibility
For us, “Going the Extra Mile” isn’t just a phrase — it’s how we work every day. Whether delivering freight management solutions across Europe, supporting our people, partnering with trusted carriers, or finding more sustainable ways to move goods, we are committed to taking quality the extra mile for everyone we work with.
Quality at the Heart of Everything
Quality is not just something we aim for — it is our foundation. Across Europe, our teams provide quality-certified transport services that meet the highest industry standards, including compliance with Good Distribution Practice (GDP) for pharmaceuticals, IFS Logistics for most subsidiaries, and ISO 9001:2015 for our entire group. It is how we are taking quality the extra mile in everything we do.
These certifications mean our customers can rely on us for safe, consistent, and dependable deliveries — whether it is temperature-controlled transport for sensitive goods or complex multi-modal freight solutions.
Every STI Freight Management location has a dedicated Quality Manager. They work closely with customers, partners, suppliers, and hauliers, carrying out spot checks and sharing best practices across our network. Quality is part of our culture — shaping how we operate and how we treat everyone we work with.
To learn more about what quality means to us - and how it benefits our customers, partners, and teams - visit our Quality First page.
These certifications mean our customers can rely on us for safe, consistent, and dependable deliveries — whether it is temperature-controlled transport for sensitive goods or complex multi-modal freight solutions.
Every STI Freight Management location has a dedicated Quality Manager. They work closely with customers, partners, suppliers, and hauliers, carrying out spot checks and sharing best practices across our network. Quality is part of our culture — shaping how we operate and how we treat everyone we work with.
To learn more about what quality means to us - and how it benefits our customers, partners, and teams - visit our Quality First page.
Working with Carriers We Know and Trust
We do not just move goods - we work with people we know and trust. Our carrier partnerships are based on clear operational standards, thorough audits, and a shared approach to responsible transport.Many of these hauliers have worked with us for years, and all are reliable European transport partners who help us scale quickly and adapt to changing needs. All follow the same requirements for compliance, safety, and service quality, so our processes remain consistent no matter who is delivering the load.
The transport equipment used for our services includes state-of-the-art, temperature-controlled trailers and vans. This ensures we can handle a wide range of cargo types and service requirements. Equipment is fitted with technology such as real-time tracking, geofencing, and automatic door-locking systems, which support secure handling and give clear visibility from collection to delivery. These tools are part of our everyday operations, helping our teams, partners, and customers stay informed and confident about the status of each delivery.
By working with hauliers who share our standards and using equipment that supports those standards, we are able to keep transport safe, transparent, and reliable across all the regions we serve.
The transport equipment used for our services includes state-of-the-art, temperature-controlled trailers and vans. This ensures we can handle a wide range of cargo types and service requirements. Equipment is fitted with technology such as real-time tracking, geofencing, and automatic door-locking systems, which support secure handling and give clear visibility from collection to delivery. These tools are part of our everyday operations, helping our teams, partners, and customers stay informed and confident about the status of each delivery.
By working with hauliers who share our standards and using equipment that supports those standards, we are able to keep transport safe, transparent, and reliable across all the regions we serve.
Innovation that Works for Everyone
Making freight management easier is at the heart of our approach to innovation. Our commitment to taking quality the extra mile means use digital logistics solutions that support everyone we work with - customers, carriers, partners, and our own teams.
From smart route optimisation and intelligent traffic management to real-time shipment tracking, these solutions simplify processes, improve planning, and help avoid unnecessary costs and delays. They also make day-to-day work more straightforward for the people managing shipments - whether in the office, on the road, or at a delivery site.
As part of this, we created STIlive, our digital platform that brings shipment tracking, communication, and planning tools together in one place. It works alongside other smart systems and technologies to give clear, real-time visibility and support smooth coordination between everyone involved in a shipment.
We continually review and refine how we use our digital freight management services to make sure they meet real-world needs, not just add extra features. By combining the right tools with the right processes, we help keep supply chains clear, connected, and efficient.
To see more about STIlive in practice, visit our STIlive page. For a wider look at our digital freight management approach, explore our Digital Freight page.
From smart route optimisation and intelligent traffic management to real-time shipment tracking, these solutions simplify processes, improve planning, and help avoid unnecessary costs and delays. They also make day-to-day work more straightforward for the people managing shipments - whether in the office, on the road, or at a delivery site.
As part of this, we created STIlive, our digital platform that brings shipment tracking, communication, and planning tools together in one place. It works alongside other smart systems and technologies to give clear, real-time visibility and support smooth coordination between everyone involved in a shipment.
We continually review and refine how we use our digital freight management services to make sure they meet real-world needs, not just add extra features. By combining the right tools with the right processes, we help keep supply chains clear, connected, and efficient.
To see more about STIlive in practice, visit our STIlive page. For a wider look at our digital freight management approach, explore our Digital Freight page.
Sustainability in Action
We recognise that transport and logistics contribute to global emissions, and we take this responsibility seriously. Our approach to sustainability extends beyond freight operations to include how we manage our offices and support the communities we are part of.
In our transport activities, we work continuously to reduce environmental impact. This includes advanced planning to choose the most efficient cargo routes — for example, using short-sea shipping to combine road and maritime transport, which lowers CO₂ emissions and reduces road mileage, and prioritising rail as a more environmentally friendly alternative. As part of our digitalisation roadmap, we reduce empty mileage, optimise truck capacity, and improve transport planning.
We also invest in e-trailers, alternative fuels, and other technologies that help cut emissions while maintaining service quality. Smaller but important steps — such as adopting paperless invoicing and expanding digital processes — make a measurable difference when applied consistently across our operations.
In our offices, we focus on reducing waste, improving energy efficiency, and encouraging sustainable practices among our teams. Across Europe, we support local projects and community initiatives that promote environmental responsibility and positive change. Together, these actions reflect our aim to make a meaningful difference in freight transport, in the workplace, and in the wider world we share.
In our transport activities, we work continuously to reduce environmental impact. This includes advanced planning to choose the most efficient cargo routes — for example, using short-sea shipping to combine road and maritime transport, which lowers CO₂ emissions and reduces road mileage, and prioritising rail as a more environmentally friendly alternative. As part of our digitalisation roadmap, we reduce empty mileage, optimise truck capacity, and improve transport planning.
We also invest in e-trailers, alternative fuels, and other technologies that help cut emissions while maintaining service quality. Smaller but important steps — such as adopting paperless invoicing and expanding digital processes — make a measurable difference when applied consistently across our operations.
In our offices, we focus on reducing waste, improving energy efficiency, and encouraging sustainable practices among our teams. Across Europe, we support local projects and community initiatives that promote environmental responsibility and positive change. Together, these actions reflect our aim to make a meaningful difference in freight transport, in the workplace, and in the wider world we share.
Taking Responsibility Beyond Transport
We believe that our role goes beyond delivering freight management services. The way we work - with customers, partners, and colleagues across Europe and beyond - connects us to many different communities, and with that connection comes responsibility.
Across our locations, teams contribute their time, skills, and resources to support local causes, from fundraising to hands-on volunteering. We also take part in initiatives that encourage sustainable practices, strengthen community resilience, and create long-term positive impact.
Our approach is grounded in diversity, equity, and inclusion. We value different perspectives, cultures, and experiences, knowing they make us stronger and more connected as an organisation. We act with fairness, transparency, and integrity in all areas of our work, reflecting our commitment to corporate social responsibility.
For us, giving back is not optional - it is part of who we are. By supporting our communities, embracing sustainable ways of working, and building strong relationships, we aim to contribute to a more inclusive, responsible, and connected world.
Across our locations, teams contribute their time, skills, and resources to support local causes, from fundraising to hands-on volunteering. We also take part in initiatives that encourage sustainable practices, strengthen community resilience, and create long-term positive impact.
Our approach is grounded in diversity, equity, and inclusion. We value different perspectives, cultures, and experiences, knowing they make us stronger and more connected as an organisation. We act with fairness, transparency, and integrity in all areas of our work, reflecting our commitment to corporate social responsibility.
For us, giving back is not optional - it is part of who we are. By supporting our communities, embracing sustainable ways of working, and building strong relationships, we aim to contribute to a more inclusive, responsible, and connected world.
